Since new IOS App Version 2.9.31 there seems to be a bug when i try to upload files larger than 2 MBs (in not encrypted libraries AND encrypted libraries) from iPhone App.
Behavior:
manual File upload was successful
After Upload, Thumbnail cannot be generated or found
Server-Log:
Apologies for the inconvenience caused. In version 2.9.31, the method of obtaining images during upload scrolling was optimized, which caused this issue. The file extension might be JPG, but the actual format could be HEIC, making it unviewable on Windows systems. This issue has been fixed in the new version 2.9.32.
I did not encounter the thumbnail issue on version 2.9.31 on my iOS device. However, if the issue persists on your end, could you provide more detailed steps to help us reproduce it?
Thank you for your feedback. We’re glad to know that the issue has been resolved. Please don’t hesitate to contact us if you encounter any further problems.