OnlyOffice callback error

Seafile Server
1

Seafile Server Pro 6.1
Ubuntu 14.04.2
Python 2.7.12
Deployed DocumentServer via subfolder

After editing document in onlyoffice his dont saved with error:

2017-06-17 04:57:31,845 [ERROR] django.request:256 handle_uncaught_exception Internal Server Error: /onlyoffice/editor-callback/
Traceback (most recent call last):
  File "/home/xface/haiwen/seafile-pro-server-6.1.0/seahub/thirdpart/Django-1.8.18-py2.7.egg/django/core/handlers/base.py", line 132, in get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
  File "/home/xface/haiwen/seafile-pro-server-6.1.0/seahub/thirdpart/Django-1.8.18-py2.7.egg/django/views/decorators/csrf.py", line 58, in wrapped_view
    return view_func(*args, **kwargs)
  File "/home/xface/haiwen/seafile-pro-server-6.1.0/seahub/seahub/onlyoffice/views.py", line 51, in onlyoffice_editor_callback
    doc_info = json.loads(cache.get("ONLYOFFICE_%s" % doc_key))
  File "/usr/lib/python2.7/json/__init__.py", line 339, in loads
    return _default_decoder.decode(s)
  File "/usr/lib/python2.7/json/decoder.py", line 364, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
TypeError: expected string or buffer
2

You may also need to check these two onlyoffice logs:
/var/log/onlyoffice/documentserver/converter/out.log
/var/log/onlyoffice/documentserver/docservice/out.log

look for information related to “/onlyoffice/editor-callback/”

3

docservice/out.log:

[ERROR] nodeJS - sendServerRequest error: docId = 182eca521eb2002ed02d;url = https://files.xhomenet.ru/onlyoffice/editor-callback/;data = {"key":"182eca521eb2002ed02d","status":2,"url":"https://files.xhomenet.ru/onlyofficeds/cache/files/182eca521eb2002ed02d_7608/output.docx/output.docx?md5=0hyt3cLVO5sIOgx0677B9A==&expires=1500406637&disposition=attachment&ooname=output.docx","changesurl":"https://files.xhomenet.ru/onlyofficeds/cache/files/182eca521eb2002ed02d_7608/changes.zip/changes.zip?md5=zR6mOSh5caV4ZGZLIUp11A==&expires=1500406637&disposition=attachment&ooname=output.zip","history":{"serverVersion":"4.3.6","changes":[{"created":"2017-06-18 19:37:08","user":{"id":"uid-1497814620976","name":"xface"}}]},"users":["uid-1497814620976"],"actions":[{"type":0,"userid":"uid-1497814620976"}],"lastsave":"2017-06-18T19:37:08.514Z","notmodified":false}
Error: Error response: statusCode:500 ;body:
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN"
"http://www.w3.org/TR/html4/strict.dtd">
<html lang="en">
<head>
<title>Page unavailable</title>
</head>
<body>
<h1>Page unavailable</h1>

<p>Sorry, but the requested page is unavailable due to a
server hiccup.</p>

<p>Our engineers have been notified, so check back later.</p>
</body>
</html>

at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:260:18)
at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:188:22)
at emitTwo (events.js:106:13)
at Request.emit (events.js:191:7)
at Request.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1171:10)
at emitOne (events.js:96:13)
at Request.emit (events.js:188:7)
at IncomingMessage.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1091:12)
at IncomingMessage.g (events.js:292:16)
at emitNone (events.js:91:20)
4

do you have this problem even when you test if onlyoffice is working

http{s}://subdomain.com/welcome

5

no, i have no problem, https://files.xhomenet.ru/onlyofficeds/welcome/ url it work(you can try it). Documents are open in onlyoffice editor correct, but not saved.

6

in you earlier post you said you deployed it as subdomain. looks like its subfolder. correct me if i’m wrong.

is this with apache or nginx?

this looks more like a permissions error to me.

how are you running the container?

7

I’m sorry, I was wrong. Configured as a subfolder and runnig as container. Nginx

8

i have the same setup & works just fine.

my bet is on permissions.

what user runs the container? does it have rights to write to the data folder?

Also please check your nginx conf … 500 error could also mean that there might be a config problem

9

sudo(xface) user runs the container

10

there is a thread on this on onlyoffice github too

11

& here too

12

this looks like more of onlyoffice error than nextcloud.

13

in seahub.access.log i have:
“POST /onlyoffice/editor-callback/ HTTP/1.1” 500 380 “-” “-”

14

Please post the part of your nginx config regarding onlyoffice and how you run the container.

What is the version of the Docker image you run?

15
nginx.conf

location /onlyofficeds/ {

    proxy_pass http://127.0.0.1:88/;
    proxy_http_version 1.1;
    client_max_body_size 100; # Limit Document size to 100MB
    proxy_read_timeout 3600s;
    proxy_connect_timeout 3600s;
    proxy_set_header Upgrade $http_upgrade;
    proxy_set_header Connection $proxy_connection;
    proxy_set_header X-Forwarded-Host $the_host/onlyofficeds;
    proxy_set_header X-Forwarded-Proto $the_scheme;
    proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
}

Docker version 17.03.1-ce

First start docker container:
sudo docker run -dit -p 88:80 --restart always --name oods onlyoffice/documentserver
Then used command for start-stop:
sudo docker start/stop oods

16

I meant the version of the image for the document server.

17

If I found it right, then
“DockerVersion”: “1.13.0”
"onlyoffice/documentserver:latest
Or tell me please how I can find out?

18

That’s it more or less.

Please post your nginx config.

19

I posted it in OnlyOffice callback error

20

So far I cannot see any error.
You do have write access to the document you edit I suppose?!

Do you have any config in place that might stop the callback subfolder /onlyoffice/ from working properly?