Seafile and OnlyOffice strange promblem

Seafile Server
1

Hello, i’ve got strange problem with Seafile and OO integration that i never met before. I’ve standart installation seafile-mc:9.0.6 and onlyoffice/documentserver:7.0 in docker and on different domains, standart install as in documentation. I can edit in OO newly created file, but after i save it, close page and try to reopen i’ve got errors, that “Document can’t be open”. The only starnge thing i found in logs is in onlyoffice.log is that:
This is i open doc in first time

2022-06-28 16:56:27,542 [INFO] onlyoffice:133 onlyoffice_editor_callback status 6: get doc_info {'username': 'admin@domain.tech', 'repo_id': 'c7242d33-56bb-4db3-b0a2-3e29dda3a76e', 'file_path': '/newFile.xlsx'} from database by doc_key 595ffca854de12a5f6dc
2022-06-28 16:56:39,972 [INFO] onlyoffice:133 onlyoffice_editor_callback status 2: get doc_info {'username': 'admin@domain.tech', 'repo_id': 'c7242d33-56bb-4db3-b0a2-3e29dda3a76e', 'file_path': '/newFile.xlsx'} from database by doc_key 595ffca854de12a5f6dc
2022-06-28 16:56:39,979 [INFO] onlyoffice:173 onlyoffice_editor_callback status 2: delete doc_key 595ffca854de12a5f6dc from database

and this is i try to open doc next time

2022-06-28 16:56:59,822 [ERROR] onlyoffice:102 onlyoffice_editor_callback status 1: can not get doc_info from database by doc_key 595ffca854de12a5f6dc
2022-06-28 16:56:59,822 [INFO] onlyoffice:108 onlyoffice_editor_callback {'key': '595ffca854de12a5f6dc', 'status': 1, 'users': ['admin@domain.tech'], 'actions': [{'type': 1, 'userid': 'admin@domain.tech'}]}
2022-06-28 16:57:06,597 [ERROR] onlyoffice:102 onlyoffice_editor_callback status 4: can not get doc_info from database by doc_key 595ffca854de12a5f6dc
2022-06-28 16:57:06,598 [INFO] onlyoffice:108 onlyoffice_editor_callback {'key': '595ffca854de12a5f6dc', 'status': 4, 'actions': [{'type': 0, 'userid': 'admin@domain.tech'}]}

Is it normal behavior? I saw, that OO delete doc_key from it’s database, then it can’t find the same doc_key.

Thanks

2

Are you sure the office file is properly saved back in Seafile after the first edit?

How can you check this?

  • Create a new file of type XLSX, PPTX, DOCX
  • Open the file
  • Edit the file in the onlyoffice editor
  • Close the tab with the onlyoffice editor
  • Wait a few seconds
  • Download the file from Seahub to your local disk
  • Open the file locally

If the file does not contain the edits made in onlyoffice, you have a communication problem between the Seafile and ONLYOFFICE container.

3

Thanks a lot, after numeruos try i can’t found any errors, and can’t found way to start seafile file server in debug mode, so i decide to make installation from scratch. And it’s works all rigth ^)
After that i try to find some typos in old configs, but useless.
Thanks again.

4

Are you saying you reinstalled Seafile Server, OnlyOffice or both? Thanks for posting the solution.

5

It was installation in dockers, so i prune all images, all volumes, get another domain names and make fresh install. This time it works. I guess, there is a typo, or something like this. Any way, sad, that there is no any error mesages, nor in seafile logs, nor in onlyoffice.