Share link office preview says "document convertion failed"

@daniel.pan @Jonathan
when I share a link to a office document it says “office convertion failed”
however if I open the file before and view the preview directly with no link, it works. Then when I go back to viewing it using the link it works. Please help I have a customer that really needs this feature

I am using seafile pro 9.0.5
please help me
this is what it says in the monitor.log

[2022-10-19 07:09:01,141] [DEBUG] root:187 _fetch_document_or_pdf start to fetch task <type: xlsx, id: b45b5e145d36816f9a036d171a600eda8df07096>
[2022-10-19 07:09:01,142] [WARNING] root:193 _fetch_document_or_pdf failed to fetch document of task <type: xlsx, id: b45b5e145d36816f9a036d171a600eda8df07096> (http://127.0.0.1:8082/files/a5992f53-8c1b-4c91-83b8-f2b0b1ae7983/Copy%20of%20New%20OH%20Timesheet%20template.xlsx): <urlopen error [Errno 111] Connection refused>
172.18.0.3 - - [19/Oct/2022 07:09:01] “GET /query-status?file_id=b45b5e145d36816f9a036d171a600eda8df07096&doctype=spreadsheet HTTP/1.1” 200

SEAHUB.LOG

Error response

Error response

Error code: 403

Message: Permission denied..

Error code explanation: 403 - Request forbidden -- authorization will not help.

: 0 2022-10-18 23:50:56,836 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:50:58,918 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:50:59,688 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/89f1c403-05b9-4386-a311-a556e671fa7a/9f0c2bed88e4532272dfed1c99fdfb6e055cd7fc/2021 AR Confirmations/AR Confirmations/CIP-AR Confirmation - P-16015 KBS 6th & 7th Flrs.docx/fake.pdf 2022-10-18 23:51:19,988 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:51:20,798 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/89f1c403-05b9-4386-a311-a556e671fa7a/9f0c2bed88e4532272dfed1c99fdfb6e055cd7fc/2021 AR Confirmations/AR Confirmations/CIP-AR Confirmation - P-16015 KBS 6th & 7th Flrs.docx/fake.pdf 2022-10-18 23:51:54,527 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:52:43,224 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:52:57,732 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:52:59,815 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:53:00,068 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Contract/Clean Fixed Price MASTER A107-2007 (2014-2015) created July 28 2013.docx/fake.pdf 2022-10-18 23:53:05,031 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:53:05,250 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Contract/Clean Fixed Price MASTER A107-2007 (2014-2015) created July 28 2013.docx/fake.pdf 2022-10-18 23:53:09,922 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-18 23:53:10,741 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Contract/Clean Fixed Price MASTER A107-2007 (2014-2015) created July 28 2013.docx/fake.pdf 2022-10-18 23:54:04,822 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:00:50,849 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:00:52,929 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:00:53,148 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/72HRMSTR.DOC/fake.pdf 2022-10-19 00:01:06,275 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:13,129 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:15,212 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:15,324 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Transmittal.xls/index.html 2022-10-19 00:01:15,428 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Transmittal.xls/index_html_5ef7bca35037a8e6.png 2022-10-19 00:01:18,974 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:25,429 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:25,519 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Backcharge Form.xls/index.html 2022-10-19 00:01:25,602 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Backcharge Form.xls/index_html_bf6f20356ffe2bf4.png 2022-10-19 00:01:32,034 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ 2022-10-19 00:01:32,141 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Backcharge Form.xls/index.html 2022-10-19 00:01:32,234 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/static/2313b8c1-3994-4344-abb7-209521bdc4b7/25c4bffa486bb1cf8b70a72ca60c0940f9b8a4ff/35002 - LT GLOBAL TI/Correspondence/Backcharge Form.xls/index_html_bf6f20356ffe2bf4.png 2022-10-19 00:09:01,931 [WARNING] django.request:224 log_response Method Not Allowed (GET): /office-convert/status/ root@e9f938a896de:/opt/seafile/logs# root@e9f938a896de:/opt/seafile/logs#

We will check the problem later.

is it possible to use old way of viewing files using libreoffice. I dont care about modifying just viewing.
this is very important. the client only wants people to view not download files