Hi,
I have multiple clients using SeaDrive as their main file server currently, and recently one business approached me saying they were having folders randomly duplicating, and one having a 2 at the end. I have tried removing the 2 folder and then adding the contents back to the original, but then the folder disappears all together from the main server, but is still showing on SeaDrive. These are MacOS clients with up to date software. The only way to fix it is to remove the origin folder from the client device, and then copy it back and it shows up on the server. Is this a known bug? How can we fix it? Thanks!
Is there anything special in the folder’s name? What do you mean by duplicating? There couldn’t be two folders with the same name under the same parent. Could you provide screenshots?
Hi Jonathan,
I will provide a screenshot when it happens again, I haven’t had another call from the client. The folders are in the format: “Qxxxx - Name Here”, and according to the client, when working on the folder, it duplicates itself and the second folder has a 2 added to the name at the end. I have also seen that in this duplicate folder, a subfolder has had the same thing happen to it. I will provide screenshots if and when it happens again.
This may be caused by a bug when deleting the account. The internal database entries are not deleted in the current version. This can cause duplicated files. It’ll be fixed in 3.0.11.