Hello,
I sent an email to sales@seafile.com asking about pricing on Dec 6th and it has gone unanswered best that I can tell.
Is there a ticketing system for sales where I can check on the status?
Don’t get me wrong but it’s not controlled by a company anymore who knows how sales work properly. You’ll have to make some more noise to get served. That’s also the reason why I don’t see Seafile going anywhere bigger than a few 100 paying customers and no Enterprises with the current attitude. It improved somewhat but is still nowhere near where it could be today.
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What email address do you use?
I have sent you a private message with my email address. Thanks for checking on it!
Don’t judge with prejudice. There are many reasons why the email not got answered. For example, asking for a low discount with a few users that not fit into our normal business workflow.
Actually, our company is doing quite fine in year 2017 and the team has expanded to more than 16 members.
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Yeah, I was asking for a quote for a 5 user pro license.
No reason to talk crap about the company when you don’t really know anything about their status. 
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Thanks for your reply. This is very nice to hear! But you don’t update a blog or something about this or did I miss something? I did not intend to offend anybody. This reply was based on the knowledge from the past with all it’s troubles and the way many things are still handled today.
e.g.
I still don’t understand why it is so hard for the Seafile staff to mark their useraccounts in the forum so users know when a developer replies “officially”. Just add the “Seafile Team” to your usernames. You should know why this is important, even if it’s just a small change.
People should know if your team grows, this gives a good impression to potential customers.
Release updates should be visible on the website as well. Not just the forum. Enterprises don’t like to look into forums and search for a release update. This should be done via a Blogging like system which also sends out a newsletter to customers when there is something new like a mayor release or security update.
Not answering an e-mail is just not something that you do. You just don’t leave e-mails unanswered. You loose potential customers like this. You could just have replied “We cannot provide you this discount”.
This customer might not buy anything but at least he/she keeps you in good memory and will suggest Seafile to other who might be able to pay for a licence. You see what I mean?
Seafile is awesome. You can see that I mean what I say by the hours I spend on the forum and the Community Manual that we will release as soon as it’s done. It just could do better in many ways with very little changes. 
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