We are encountering an issue when uploading a license in Seafile Enterprise.
This server was previously licensed with a 50-user Enterprise license.
Recently, we purchased a new 9-user Enterprise license, but when uploading the new license via the admin panel (System Admin → License), the system immediately reports an error and the license cannot be accepted or activated.
We have already removed all extra users. The system information page currently shows:
- Active users / Total users: 9 / 9
- User limit: 50
Based on this, we suspect that the server is still retaining the historical state of the previous 50-user license, which causes the new 9-user license to fail validation (license downgrade issue).
Could you please advise whether this situation requires an official license reset / downgrade process?
Is there a supported way to resolve this on an existing server?Thank you for your help.