Hello. For some reason unknown to me this file is not synchronizing. Please look at screenshot. Explorer persistently shows it in “syncing” state, but nothing happened (tray icon is green). When trying to uncheck “Always keep on this device” checkbox, in logs we can see this string. After checking back again nothing happens.
CfDehydratePlaceholder failed on C:\Users\Mikhail\SeaDrive\Mikhail\My Libraries/My Library\VirtualBox VMs/VagrantTest_default_1629448180080_11253/VagrantTest_default_1629448180080_11253.vbox-prev: The file is not in sync with the cloud.
It could be a bug with displaying proper sync state. Another case: I have a folder, in status bar of Explorer I see “Sync pending” and “two arrows” icon on the folder. If I open this directory, I see all files synchronized.
Also, a strange issue: all empty folders displayed with “cloud” icon, however they are cached locally (because they are empty anyway). This is not relevant for this bug, but it is confusing.
The user uploaded a folder with a complex structure via SeaDrive 3.0.13 on Windows and, after uploading, used the “Always keep on this device” option. Some subfolders and files kept showing the “Sync” icon (two arrows in rotation). We tried to remove the “Keep” option and use the “Free up space” option. Some of them changed their behaviour, showing the green icon, but some started showing the “Sync” icon.
Additionally, some files that showed the white tick on green background when “Kept” on local disk, changed the icon to “Sync” when the “Keep” option was unflagged.
We focused on the file in the image above and found that “CFDehydratePlaceholder failed” message, we couldn’t determine its meaning.
Any hint on how to solve the issue or at least understand the cause? If any additional information is needed, please feel free to ask. We’re experiencing similar issues on many clients and they’re driving us mad.
Thanks in advance!
Best,
Roberto.
In the same notebook, many other files show a permanent “Syncing” icon. The error in the log file is somehow different, but seems correlated to the one reported in the last post:
[03/27/25 10:31:53] CfDehydratePlaceholder failed on C:/Users/massimo.XXX/seadrive_root/Massimo/My Libraries/Project/Fermi/BL/LDM/Documenti/manuale.docx: The file is not in sync with the cloud.
[03/27/25 10:31:53] Failed to dehydrate placeholder by path C:/Users/massimo.XXX/seadrive_root/Massimo/My Libraries/Project/Fermi/BL/LDM/Documenti/manuale.docx
Hello @RobertoPassuello, the error message “The file is not in sync with the cloud” is usually caused by free up the space of the folder where the file is located before the file has been synchronized to the server.
In this case, the Dehydrate call will fail. The cache should only be released after the file upload is complete.
In the next release, we will check whether the file is in the sync state to prevent free up the space of unsynchronized files.
