Open PDF from seadrive acces denied


#1

Several of our users (including me) cant open pdf files with acrobat reader DC (version 2019) when using seadrive client.

Step to reproduce the issue:

  • Navigate to a shared with group folders
  • Open PDF file

Acrobat reader wont open the file and show the following message :

  • No access to this file.
    I have Read/Write access.

When i copy the file from seadrive to my desktop then open it normally it works fine but it requires one more step.

thanks in advance.


#2

Can you post your seadrive.log? You can find the log files by right clicking the seadrive icon in the system notification area -> open log folder.


#3

Hello. Thanks for your concern.
I didnt find any information on seadrive log regarding the pdf opening (no error at all) but i find a solution.

It seems Seadrive is not working well with the Acrobat reader protected mode activated by default in the new versions.
When i desactivated it, it works well.
Just go in options > Protection (enforced) and desactivate all protection.

I thinks this topic can be closed.


#4

Disabling protected mode is not recommended. It makes it easier to exploit your computer when opening PDF files, because Adobe Reader won’t use a Sandbox.


#5

That’s really nice. But our company fighting seadrive problem with PDF for almost 2 f***ing years and my patience is far away. PDF and EML files are endless story here …


#6

SeaDrive is still far away from being production ready.

Version 1 has been released only 4 month ago.