Seadrive 2.05 dropped by avast antivirus

Hi,

I installed seadrive 2.05 on win 10 PC with Avast free edition.

At system boot, an error message telling its’ impossioble to find seadrive process
Launching the programm leads to this message

seadrive.exe is dropped due to suspect IDP.Generic

@Jonathan, any idea ?

Regards,

Gautier

1 Like

Hi,

Even after uninstalling Avast (I also have Kaspersky) and Seadrive and reinstalling Seadrive, i still have this error

image

I managed to log in with shiiboleth but the process did not end.

Now i have an error login to the server

seadrive.log
start to serve on pipe client
[08/25/20 09:17:00] switching account to https://seafile.domain.fr user@seafile.domain.fr
[08/25/20 09:17:00] Failed to find repo caba78ac-321f-4eff-bd1e-42537511a84f.

seadrive_gui.log is more explicit

[08/25/20 09:14:23] failed to exit seadrive daemon
[08/25/20 09:14:24] QProcess: Destroyed while process ("seadrive.exe") is still running.
[08/25/20 09:16:46] loaded 1 accounts
[08/25/20 09:16:46] starting applet rpc service
[08/25/20 09:16:46] applet rpc service started
[08/25/20 09:16:46] seadrive gui started
[08/25/20 09:16:46] Using cache directory: C:/Users/user/seadrive_root
[08/25/20 09:16:46] starting seadrive daemon: seadrive.exe "-d" "C:/Users/user/seadrive/data" "-l" "C:/Users/user/seadrive/logs/seadrive.log" "-L" "fr_fr" "C:\\Users\\user\\seadrive_root"
[08/25/20 09:16:49] Unable to get config value download_limit: Config not exists
[08/25/20 09:16:49] Unable to get config value upload_limit: Config not exists
[08/25/20 09:16:49] Unable to switch to account https://seafile.domaine.fr u@domaine.fr 9bac4a1 : unable to decode byte 0xff
[08/25/20 09:16:49] Failed to connect to named pipe: 
[08/25/20 09:16:50] Failed to connect to named pipe: 
[08/25/20 09:16:50] Failed to connect to named pipe: 
[08/25/20 09:16:51] Failed to connect to named pipe: 
[08/25/20 09:16:51] Failed to connect to named pipe: 
[08/25/20 09:16:52] Failed to connect to named pipe: 
[08/25/20 09:16:52] Failed to connect to named pipe: 
[08/25/20 09:16:52] Exiting with error: Erreur interne : impossible de se connecter au processus de Seadrive
[08/25/20 09:16:52] Seadrive daemon process exited normally with code -529697949 
[08/25/20 09:16:52] failed to write to named pipe: 
[08/25/20 09:16:52] failed to send rpc call: No error
[08/25/20 09:16:52] Unable to switch to account https://seafile.domaine.fr user@domaine.fr 9bac4a1 : Transport Error
[08/25/20 09:16:57] Trying to restart seadrive daemon
[08/25/20 09:16:57] starting seadrive daemon: seadrive.exe "-d" "C:/Users/user/seadrive/data" "-l" "C:/Users/user/seadrive/logs/seadrive.log" "-L" "fr_fr" "C:\\Users\\user\\seadrive_root"
[08/25/20 09:17:01] Unable to switch to account https://seafile.domaine.fr user@domaine.fr 9bac4a1 : unable to decode byte 0xff
[08/25/20 09:17:01] Erreur interne : impossible de se connecter au processus de Seadrive
[08/25/20 09:17:01] failed to write to named pipe: 
[08/25/20 09:17:01] failed to send rpc call: No error
[08/25/20 09:17:01] Unable to get config value client_id: Transport Error
[08/25/20 09:17:01] failed to write to named pipe: 
[08/25/20 09:17:01] failed to send rpc call: No error
[08/25/20 09:17:01] Unable to set config value client_id
[08/25/20 09:17:01] app event loop exited with 1

[08/25/20 09:17:01] Unmounting before exit
[08/25/20 09:17:01] failed to write to named pipe: 
[08/25/20 09:17:01] failed to send rpc call: Invalid argument
[08/25/20 09:17:01] [Daemon Mgr] stopping seadrive daemon
[08/25/20 09:17:01] failed to write to named pipe: 
[08/25/20 09:17:01] failed to send rpc call: Invalid argument
[08/25/20 09:17:01] failed to stop seadrive daemon process: Transport Error

[08/25/20 09:17:01] failed to exit seadrive daemon
[08/25/20 09:17:01] Seadrive daemon process exited normally with code -529697949

@Jonathan @rdb is there any way to remove the account ? Reinstalling Seadrive does not help

Hi,

I finally uninstalled seadrive, dropped user acccount and reinstalled seadrive,
It works well with Kaspersky

But avp.exe is 35 % UC and Kaspersky > 8O% , to be supervized…

If i stop Seadrive, Kaspersky is still at 80%, so it seems it has no link to seadrive.

Starting seadrive shows that both programs share the UC correctly

Regards

Antivirus software are necessary, but they are a real nightmare for software developers…

Yes, more often when they scan files that do not really exists on the system, as on seadrive case :wink:

The error message means seadrive.exe doesn’t start normally.

With SeaDrive 2.0, at least the anti-virus software won’t download many files from the server. But as the file names exists in local file system, anti-virus software will still scan them. So is for Windows search indexing.

On another computer, i managed to make an exception on Avast for seadrive.exe

@Jonathan It also occured. I had to start it manually
next automatic start is ok

Thanks

Hello,
Avast also considers seaf-daemon.exe to be a ransomware… :frowning_face:
It took me some time to figure this out, while helping a customer who only had a partial sync due to this problem.
This antivirus software is a nasty piece of :poop: and it is not the first time I catch it blocking third party software (like our own online backup solution…).
Be sure not to use Avast anymore, it will solve the problem !

(I am not sure that it is the best place to share this information, but I was not sure either that it was worth starting a new thread)

1 Like

Hi all,

i had some telephone calls last week with the Avast Support Team and they were really helpful. I can agree with @RomainC that the ransomware protection seems to be the problem (add Seafile to exceptions will help). This feature seems to only exist in end-user software and not the business parts of Avast AntiVirus.

There is a support ticket opened and the Avast Team will check this issue.

We’ve also applied to Avast File whitelisting and already uploaded both Sync & Drive Client. I hope this will help.

Great, thanks for you action @marcusm !
We do work on the whitelisting for our own backup software and it’s a long and difficult path… Some editor are willing to help, some others don’t care.
I hope it will work !