Seafile Client immediate Crash on VMware

Seafile Client
1

Hello,
We’ve been using seafile client 9.x on a Win 10 machine hosted on VMware for a while. Recently started having trouble where it will not open at all, but immediately writes a dump file in ccnet\crash-applet
I read the dmp file with WinDbg and it shows:

PROCESS_NAME:  seafile-applet.exe
WRITE_ADDRESS:  000001ce01ec3a4c 
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR:  c0000005
EXCEPTION_PARAMETER1:  0000000000000001
EXCEPTION_PARAMETER2:  000001ce01ec3a4c

STACK_TEXT:  
000000a6`62f0c620 00000000`00000005 : 000000a6`62f0c6c9 000001cd`01ec33c0 00000000`00000005 40000005`01f9d990 : vm3dgl64+0xe3696d
000000a6`62f0c628 000000a6`62f0c6c9 : 000001cd`01ec33c0 00000000`00000005 40000005`01f9d990 00000000`00000000 : 0x5
000000a6`62f0c630 000001cd`01ec33c0 : 00000000`00000005 40000005`01f9d990 00000000`00000000 000001cd`01f88878 : 0x000000a6`62f0c6c9
000000a6`62f0c638 00000000`00000005 : 40000005`01f9d990 00000000`00000000 000001cd`01f88878 00000000`00000005 : 0x000001cd`01ec33c0
000000a6`62f0c640 40000005`01f9d990 : 00000000`00000000 000001cd`01f88878 00000000`00000005 000001cd`01ec3a78 : 0x5
000000a6`62f0c648 00000000`00000000 : 000001cd`01f88878 00000000`00000005 000001cd`01ec3a78 000000a6`62f0c678 : 0x40000005`01f9d990


SYMBOL_NAME:  vm3dgl64+e3696d
MODULE_NAME: vm3dgl64
IMAGE_NAME:  vm3dgl64.dll
STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c0000005_vm3dgl64.dll!Unknown

As far as I can tell, vm3dgl64.dll is part of VMware tools & is related to the VMware SVGA driver.
An Autodesk support article for AutoCAD LT 2019 shows a similar problem and solution of uninstalling the SVGA driver/device.
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/On-VMWare-client-AutoCAD-LT-2019-crashes-during-startup.html

This ultimately fixed for me, but now my VM has limited graphics. Any idea if this is a bug in Seafile Client or in VMware tools ?
Thank you.

2

Anyone from seafile have thoughts on this??
Thanks,
Joel

3

Hi,

I have a similar issue where Seadrive crashes with startup.
This is what I can see in eventviewer:

Faulting application name: seadrive-gui.exe, version: 3.0.11.0, time stamp: 0x66de5290
Faulting module name: vm3dgl64.dll, version: 3.6.0.0, time stamp: 0x66a16726
Exception code: 0xc0000005
Fault offset: 0x0000000000e3696d
Faulting process id: 0x2638
Faulting application start time: 0x01db3cdee9387cc4
Faulting application path: C:\Program Files\SeaDrive\bin\seadrive-gui.exe
Faulting module path: C:\Windows\SYSTEM32\vm3dgl64.dll
Report Id: 624a7380-fd83-49b6-a11e-fdd53c70ef38
Faulting package full name:
Faulting package-relative application ID:

Does someone else have a solution for this?
Iam thinking of downgrading to version 3.0.9 which still worked, but the website only show the latest version.

VMware tools where this dll file is used is also on the latest version.