Dear Seafile Comunity, we have a strange behavioral on our Seafile Pro Cluster with the OnlyOffice integration.
Seafile Version 8.0.11
Configruartion of the Cluster has made accordingling to the Manual including HAProxy configuration.
Issue: If we edit Documents it happens most of the time that OnlyOffice is not able to save the Document back to Seafile. In the onlyoffice.log we see then the following enty:
onlyoffice:92 onlyoffice_editor_callback status 2: can not get doc_info from cache by doc_key de328b3b7c2e1ea885b3
In the Documentserver Log we see the following entries:
[2021-10-06T20:50:28.507] [WARN] nodeJS - error description: docId = de328b3b7c2e1ea885b3 errorId = Update Version error
[2021-10-06T20:50:37.428] [WARN] nodeJS - error description: docId = de328b3b7c2e1ea885b3 errorId = Update Version error
[2021-10-06T20:56:18.686] [WARN] nodeJS - UpdateVersion expired: docId = de328b3b7c2e1ea885b3
It looks like the DocumentServer get annother Node from the Load Balancer than the user is running on and cannot save back the Document to Seafile.
We didn’t had this issue with Version 7 of Seafile.
How could we solve the issue with the OnlyOffice Integration.
Thank you very much for your support.