Sync error for file locked by another user without touching it

SeaDrive
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1

Hello,

on Windows 10/11 Pro, Seadrive 3.0.15 sometimes displays a sync error notification stating that one or more files are locked by another user.
However, on the computer where the error appears, those files haven’t been opened, previewed, or otherwise accessed.

Under what conditions could this happen? Could it be related to Windows indexing operations that run while the system is idle?

This behavior is quite frustrating, especially when we need to provide support to users who believe the client isn’t functioning correctly.

Thanks in advance for any clarification on this issue.

Best,
Roberto.

2

Hello @RobertoPassuello ,

“File locked by another user” means that the file has already been locked on the server by someone else. If it’s an Office file, it will also be automatically locked when opened by another user using the client.

You can check locked files via the web interface, where the username of the person who locked the file will be displayed.