Upload Link stuck at 100%

realynot · January 17, 2025, 10:10am

Hello

We have an issue with upload links; they get stuck at 100%, and nothing gets uploaded. I don’t see anything in the logs, either on Seafile or Nginx. I’m running the Pro version 11.0.16. I noticed there’s a 11.0.17 version available, but no changelog is provided. Could this issue have been fixed?

Thanks

cluxter · January 17, 2025, 5:11pm

What browser do you use? Please provide its name, version, and the OS it’s running on (name + version).
What do you see in the Console logs? (to see that, press F12, then go to the “Console” tab)

realynot · January 21, 2025, 7:07pm

I tested Firefox and Chrome browsers, both in private and normal browsing modes.

On several Windows and Linux systems, I always get the same behavior.

I just deployed the latest update of Pro 11.0.18, but it’s still the same.

Using F12, I see a

status code: 500 Internal Server Error

@daniel.pan Can you help me ?

Uncaught SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data

realynot · January 22, 2025, 10:29am

tomservo · January 22, 2025, 8:43pm

Any errors in the seafile logs? Also what reverse proxy are you using?

Jonathan · January 23, 2025, 2:06am

From the web console, the file server returned 500. You can check for error messages in seafile.log on the server. If this is reproducible, it should be easy to find the cause.

christophdb · January 23, 2025, 11:04am

After checking the logs, I can tell that this is a problem with the antivirus scan of the uploaded file:

==> fileserver.log <==
[2025-01-23 11:58:45] clamdscan process encounter error, error code: 2

realynot · January 23, 2025, 8:34pm

The error is indeed caused by the line:
ENABLE_UPLOAD_LINK_VIRUS_CHECK = True
ClamAV fails to check and therefore blocks the process.

I tried sudo usermod -aG seafile clamav, but it didn’t work either.

For now, I am keeping the option set to False. If I find a solution, I will come back here.

Thank you all!